At Odin Parker Store, we approach returns with the same care we apply to crafting heirloom-quality toys. Just as each wooden alphabet block in our collection is made to last generations, we want your shopping experience to be equally enduring in its satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in our thoughtfully curated collection. To be eligible:

  • Items must be unused and in original condition
  • Original packaging must be intact (like the sturdy boxes we use for our Grapat counting toys)
  • Proof of purchase is required

Non-Returnable Items

With the same consideration we give to selecting our felted animals, certain items cannot be returned:

  • Personalized items (like monogrammed growth charts)
  • Final sale items (clearly marked, like limited-edition Konges Sløjd pieces)
  • Opened bath time products (for hygiene reasons, like our organic cotton bath mitts)

The Return Process

We’ve designed our return process to be as smooth as the surfaces of our hand-sanded wooden toys:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. Receive Instructions: Our Melville-based team will respond within 2 business days with return authorization and shipping instructions.
  3. Ship Your Return: Package items securely (like we do with our fragile felt flowers) and include all original materials.
  4. Processing: Allow 3-5 business days for us to process your return once received.

Refund Information

Refunds are handled with the same precision we use in crafting our educational toys:

  • Timing: 3-5 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)

For exchanges, we’ll ship your new item once the return is processed, with the same care we take when sending Brin d’Ours companions to their new homes.

Return Shipping

Like choosing between our standard and free shipping options, you have choices:

  • Prepaid Label: We can email a return label (deducted from your refund)
  • Self-Arranged: You may choose your own carrier

We recommend using a trackable service (like the DHL/FedEx we use for deliveries) to ensure your return arrives safely.

Damaged or Defective Items

If your Forest Melody set or Maileg treasure arrives damaged, contact us immediately at [email protected]. We’ll arrange a replacement with the same urgency we’d want for our own children’s toys.

Return Request Template

To help you craft your return request with the same care we put into our felt toys, here’s a template:

Subject: Return Request for Order #[Your Order Number] Dear Odin Parker Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to Return: [Product Names] Reason for Return: [Please specify – size, color, defect, etc.] I understand the return must be initiated within 15 days of delivery and items must be in original condition. Please send return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our small Melville team is here to help with the same dedication we bring to selecting developmental toys. Contact us at:

Odin Parker Store
2823 Bedford Street, Melville, US 11747
Email: [email protected]

We value your trust as deeply as we value traditional toy-making craftsmanship. Thank you for choosing Odin Parker Store for your family’s heirloom-quality toys.